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Everything You Need to Know about PBX and VoIP Systems

What is a VoIP system?

In the past, phone calls were always routed through a phone company’s network, connecting traditional analog phones on either end.  In the very beginning of phone services, operators manually connected lines.  Over the years, technology advanced to connect lines automatically.  As more and more people joined the telephone network, phone numbers got longer, but connectivity improved.  In the 90s, with the advent of the internet, engineers started designing systems that used digital lines instead of the traditional analog lines of the past.  Most people know this technology as Voice Over Internet Protocol (VoIP).

How does VoIP work?

First, analog telephone calls are converted to digital signals.  This process ensures connectivity between those using traditional phones and those using digital services.  Secondly, the signals are translated into IP (internet protocol) packets.  Finally, the packets are reconverted to telephone signals for the analog user on the other end.  This is particularly useful because it gives users access to internet, phone, and VoIP on all the same line.

This new telephone system has been widely implemented by businesses around the world.  At first, it was considered new-fangled and a luxury technology that wasn’t worth the cost.  However, as technology advances, these VoIP systems are becoming easier to install and more affordable, especially in Florida.  Companies were afraid of installing new equipment and software, some of which had been of practical use for decades.  However, the investment is now well worth it today.

Many phone companies charge businesses per line and each installation requires a visit from the phone company.  Phones used to be limited to the number of lines, reducing connectivity in the office.  People shared phone lines and features were only available if companies paid.  Making the change to VoIP technology puts much of this back in the hands of the business and its IT department.  Adding new phones is as easy as plugging them into the internet portal.  Often, businesses find that the initial investment in transitioning from traditional phonelines to internet connected technology is worth it.

Integrate VoIP into your CRM Software

VoIP is especially practical if a company uses CRM technology.  Connectivity to software allows for one-click dialing and recorded calls.  This is very important for those in sales and customer service.  As communication between employees and clients improves, so does the company bottom line.

If this sounds like the right move for your business, connect with us at POGO Security to explore your options.

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